Resolving Open Disputes with Material Transport
In this scenario, as a carrier you have submitted an invoice that has discrepancies from the originally planned charges created by Material Transport. This will create a dispute in Logistics Business Network. When Material Transport reviews the dispute they will be able to approve, counter, or reject the dispute. In the event Material Transport doesn’t approve the dispute, you will see the dispute in Logistics Business Network. This training will teach you how to resolve an open dispute with Material Transport.
1. Resolving Disputes
To view open disputes, click on the “Freight Settlement” tab and open the app, “Disputes”
Note: The app tile will display the number of open disputes, in our example there is one open dispute.
We are going to resolve our open dispute by clicking the “To Be Approved” tab, and opening the dispute by clicking on the row:
Note: The row will turn grey when you can click on it.
In the status column you can see that the stop off and tarping charges were accepted but the waiting charge was rejected:
You can click on the row for the rejected line to see any notes. You can see the note added to this rejected charge is “No waiting confirmed by the shipping site”:
To counter the charge, enter the amount you want to counter with for each item in dispute and click “Submit”:
Note: Once you click “Submit”, the invoice will be sent to Material Transport to approval.
When you are done updating your disputes, click “Submit” to send the updated invoice to Material Transport for billing: